App Store Binary rejected for white screen displayed unable to review











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I was uploaded the build to App Store first time on three month ago. It got published successfully.(Ionic App for iOS)



Now I made small changes in the app and try to update the app without affect the existing functionality. But App Store review team has rejected my build for the following reason:




We discovered one or more bugs in your app when reviewed on iPhone and
iPad running iOS 12.1 on Wi-Fi.



Specifically, upon review we have found the White screen is displayed
on device and unable to review.



The steps to reproduce are:



1.) downloaded app
2.) launched app
3.) white screen displayed and unable to review




However, we checked the app thoroughly and there is no such white blank screen appeared.What would be the reason for rejection and how to solve this issue?










share|improve this question






















  • are you tried in 3g or 2g or slow network ,check once and add the activity indicator before data load
    – Anbu.karthik
    Nov 20 at 5:57












  • does apple sent you that white blank screen? If not then you can contact them and ask for that screen.
    – Kuldeep
    Nov 20 at 5:58










  • we testing the app over wi-fi @Anbu.karthik let me try in slow network.
    – Muthuraja
    Nov 20 at 6:05










  • @Kuldeep yeah we got blank screenshot from review team
    – Muthuraja
    Nov 20 at 6:07






  • 1




    I would suggest you install a TestFlight build on as device that has never had your app installed (an iPad if you have one, since that is often what they review with) and see what happens
    – Paulw11
    Nov 20 at 9:13

















up vote
0
down vote

favorite












I was uploaded the build to App Store first time on three month ago. It got published successfully.(Ionic App for iOS)



Now I made small changes in the app and try to update the app without affect the existing functionality. But App Store review team has rejected my build for the following reason:




We discovered one or more bugs in your app when reviewed on iPhone and
iPad running iOS 12.1 on Wi-Fi.



Specifically, upon review we have found the White screen is displayed
on device and unable to review.



The steps to reproduce are:



1.) downloaded app
2.) launched app
3.) white screen displayed and unable to review




However, we checked the app thoroughly and there is no such white blank screen appeared.What would be the reason for rejection and how to solve this issue?










share|improve this question






















  • are you tried in 3g or 2g or slow network ,check once and add the activity indicator before data load
    – Anbu.karthik
    Nov 20 at 5:57












  • does apple sent you that white blank screen? If not then you can contact them and ask for that screen.
    – Kuldeep
    Nov 20 at 5:58










  • we testing the app over wi-fi @Anbu.karthik let me try in slow network.
    – Muthuraja
    Nov 20 at 6:05










  • @Kuldeep yeah we got blank screenshot from review team
    – Muthuraja
    Nov 20 at 6:07






  • 1




    I would suggest you install a TestFlight build on as device that has never had your app installed (an iPad if you have one, since that is often what they review with) and see what happens
    – Paulw11
    Nov 20 at 9:13















up vote
0
down vote

favorite









up vote
0
down vote

favorite











I was uploaded the build to App Store first time on three month ago. It got published successfully.(Ionic App for iOS)



Now I made small changes in the app and try to update the app without affect the existing functionality. But App Store review team has rejected my build for the following reason:




We discovered one or more bugs in your app when reviewed on iPhone and
iPad running iOS 12.1 on Wi-Fi.



Specifically, upon review we have found the White screen is displayed
on device and unable to review.



The steps to reproduce are:



1.) downloaded app
2.) launched app
3.) white screen displayed and unable to review




However, we checked the app thoroughly and there is no such white blank screen appeared.What would be the reason for rejection and how to solve this issue?










share|improve this question













I was uploaded the build to App Store first time on three month ago. It got published successfully.(Ionic App for iOS)



Now I made small changes in the app and try to update the app without affect the existing functionality. But App Store review team has rejected my build for the following reason:




We discovered one or more bugs in your app when reviewed on iPhone and
iPad running iOS 12.1 on Wi-Fi.



Specifically, upon review we have found the White screen is displayed
on device and unable to review.



The steps to reproduce are:



1.) downloaded app
2.) launched app
3.) white screen displayed and unable to review




However, we checked the app thoroughly and there is no such white blank screen appeared.What would be the reason for rejection and how to solve this issue?







ios iphone ionic-framework app-store ios-simulator






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked Nov 20 at 5:55









Muthuraja

59756




59756












  • are you tried in 3g or 2g or slow network ,check once and add the activity indicator before data load
    – Anbu.karthik
    Nov 20 at 5:57












  • does apple sent you that white blank screen? If not then you can contact them and ask for that screen.
    – Kuldeep
    Nov 20 at 5:58










  • we testing the app over wi-fi @Anbu.karthik let me try in slow network.
    – Muthuraja
    Nov 20 at 6:05










  • @Kuldeep yeah we got blank screenshot from review team
    – Muthuraja
    Nov 20 at 6:07






  • 1




    I would suggest you install a TestFlight build on as device that has never had your app installed (an iPad if you have one, since that is often what they review with) and see what happens
    – Paulw11
    Nov 20 at 9:13




















  • are you tried in 3g or 2g or slow network ,check once and add the activity indicator before data load
    – Anbu.karthik
    Nov 20 at 5:57












  • does apple sent you that white blank screen? If not then you can contact them and ask for that screen.
    – Kuldeep
    Nov 20 at 5:58










  • we testing the app over wi-fi @Anbu.karthik let me try in slow network.
    – Muthuraja
    Nov 20 at 6:05










  • @Kuldeep yeah we got blank screenshot from review team
    – Muthuraja
    Nov 20 at 6:07






  • 1




    I would suggest you install a TestFlight build on as device that has never had your app installed (an iPad if you have one, since that is often what they review with) and see what happens
    – Paulw11
    Nov 20 at 9:13


















are you tried in 3g or 2g or slow network ,check once and add the activity indicator before data load
– Anbu.karthik
Nov 20 at 5:57






are you tried in 3g or 2g or slow network ,check once and add the activity indicator before data load
– Anbu.karthik
Nov 20 at 5:57














does apple sent you that white blank screen? If not then you can contact them and ask for that screen.
– Kuldeep
Nov 20 at 5:58




does apple sent you that white blank screen? If not then you can contact them and ask for that screen.
– Kuldeep
Nov 20 at 5:58












we testing the app over wi-fi @Anbu.karthik let me try in slow network.
– Muthuraja
Nov 20 at 6:05




we testing the app over wi-fi @Anbu.karthik let me try in slow network.
– Muthuraja
Nov 20 at 6:05












@Kuldeep yeah we got blank screenshot from review team
– Muthuraja
Nov 20 at 6:07




@Kuldeep yeah we got blank screenshot from review team
– Muthuraja
Nov 20 at 6:07




1




1




I would suggest you install a TestFlight build on as device that has never had your app installed (an iPad if you have one, since that is often what they review with) and see what happens
– Paulw11
Nov 20 at 9:13






I would suggest you install a TestFlight build on as device that has never had your app installed (an iPad if you have one, since that is often what they review with) and see what happens
– Paulw11
Nov 20 at 9:13



















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