Can't install apps after factory reset












2














I have a Lenovo Tab 4 10-inch tablet (Lenovo TB-X304F). Recently I had an error on it and had to perform a factory reset, and I'm experiencing problems reinstalling some apps I had installed before.



I have never rooted this tablet. Before the factory reset I did install some non-Google Play apps, but since the factory reset I have only installed apps from the Google Play Store. The tablet and apps are up to date, and the tablet is running Android 8.1.0.



Here is the most recent app problem. I purchased "Planescape: Torment" on November 11, and I installed it on my tablet around that time. However, now that I'm trying to install it again after performing the factory reset, I've had two errors, depending on the method I use to try to install it.



If I try to install it using the Google Play app on my tablet, it says "Your order is processing, your item will be available in a few minutes." (And I did not purchase this recently; I purchased it well over a month ago.) It lists the app as being $9.99 when I view it, as though I hadn't bought it, but when I tap on the button as though I'm going to purchase it, Google Play asks for the standard app permissions and then shows that error. It does exactly the same thing when I try to install it from the library list of all of my apps in the Google Play app.



Error message on tablet



If I try to install it from the Google Play website, the website tells me it's already installed on my tablet, which is no longer true. It used to be installed; it is not now.



Message in Web browser



I've cleared the cache and the data from the "Google Play Store" app and the "Google Play services" app. I chatted with Google Customer Support and they had me uninstall updates to the Google Play Store and then update it again, but that made no difference. I have of course turned the tablet off and back on. The Google Play Store doesn't seem to have registered that the app was uninstalled, and I don't know how to trigger that, and I have no idea what to do about the message I'm getting in the Google Play app itself on my tablet.



Does anyone know how I can resolve this and get my old apps reinstalled? Thanks!










share|improve this question







New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.




















  • android.stackexchange.com/questions/20777/… possible duplicate
    – Bo Lawson
    4 hours ago






  • 1




    Thanks, Bo Lawson. I actually had reviewed that post before putting up this post, and the methods there did not resolve the issue. But I was able to resolve it via another approach.
    – Matt
    58 mins ago


















2














I have a Lenovo Tab 4 10-inch tablet (Lenovo TB-X304F). Recently I had an error on it and had to perform a factory reset, and I'm experiencing problems reinstalling some apps I had installed before.



I have never rooted this tablet. Before the factory reset I did install some non-Google Play apps, but since the factory reset I have only installed apps from the Google Play Store. The tablet and apps are up to date, and the tablet is running Android 8.1.0.



Here is the most recent app problem. I purchased "Planescape: Torment" on November 11, and I installed it on my tablet around that time. However, now that I'm trying to install it again after performing the factory reset, I've had two errors, depending on the method I use to try to install it.



If I try to install it using the Google Play app on my tablet, it says "Your order is processing, your item will be available in a few minutes." (And I did not purchase this recently; I purchased it well over a month ago.) It lists the app as being $9.99 when I view it, as though I hadn't bought it, but when I tap on the button as though I'm going to purchase it, Google Play asks for the standard app permissions and then shows that error. It does exactly the same thing when I try to install it from the library list of all of my apps in the Google Play app.



Error message on tablet



If I try to install it from the Google Play website, the website tells me it's already installed on my tablet, which is no longer true. It used to be installed; it is not now.



Message in Web browser



I've cleared the cache and the data from the "Google Play Store" app and the "Google Play services" app. I chatted with Google Customer Support and they had me uninstall updates to the Google Play Store and then update it again, but that made no difference. I have of course turned the tablet off and back on. The Google Play Store doesn't seem to have registered that the app was uninstalled, and I don't know how to trigger that, and I have no idea what to do about the message I'm getting in the Google Play app itself on my tablet.



Does anyone know how I can resolve this and get my old apps reinstalled? Thanks!










share|improve this question







New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.




















  • android.stackexchange.com/questions/20777/… possible duplicate
    – Bo Lawson
    4 hours ago






  • 1




    Thanks, Bo Lawson. I actually had reviewed that post before putting up this post, and the methods there did not resolve the issue. But I was able to resolve it via another approach.
    – Matt
    58 mins ago
















2












2








2







I have a Lenovo Tab 4 10-inch tablet (Lenovo TB-X304F). Recently I had an error on it and had to perform a factory reset, and I'm experiencing problems reinstalling some apps I had installed before.



I have never rooted this tablet. Before the factory reset I did install some non-Google Play apps, but since the factory reset I have only installed apps from the Google Play Store. The tablet and apps are up to date, and the tablet is running Android 8.1.0.



Here is the most recent app problem. I purchased "Planescape: Torment" on November 11, and I installed it on my tablet around that time. However, now that I'm trying to install it again after performing the factory reset, I've had two errors, depending on the method I use to try to install it.



If I try to install it using the Google Play app on my tablet, it says "Your order is processing, your item will be available in a few minutes." (And I did not purchase this recently; I purchased it well over a month ago.) It lists the app as being $9.99 when I view it, as though I hadn't bought it, but when I tap on the button as though I'm going to purchase it, Google Play asks for the standard app permissions and then shows that error. It does exactly the same thing when I try to install it from the library list of all of my apps in the Google Play app.



Error message on tablet



If I try to install it from the Google Play website, the website tells me it's already installed on my tablet, which is no longer true. It used to be installed; it is not now.



Message in Web browser



I've cleared the cache and the data from the "Google Play Store" app and the "Google Play services" app. I chatted with Google Customer Support and they had me uninstall updates to the Google Play Store and then update it again, but that made no difference. I have of course turned the tablet off and back on. The Google Play Store doesn't seem to have registered that the app was uninstalled, and I don't know how to trigger that, and I have no idea what to do about the message I'm getting in the Google Play app itself on my tablet.



Does anyone know how I can resolve this and get my old apps reinstalled? Thanks!










share|improve this question







New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











I have a Lenovo Tab 4 10-inch tablet (Lenovo TB-X304F). Recently I had an error on it and had to perform a factory reset, and I'm experiencing problems reinstalling some apps I had installed before.



I have never rooted this tablet. Before the factory reset I did install some non-Google Play apps, but since the factory reset I have only installed apps from the Google Play Store. The tablet and apps are up to date, and the tablet is running Android 8.1.0.



Here is the most recent app problem. I purchased "Planescape: Torment" on November 11, and I installed it on my tablet around that time. However, now that I'm trying to install it again after performing the factory reset, I've had two errors, depending on the method I use to try to install it.



If I try to install it using the Google Play app on my tablet, it says "Your order is processing, your item will be available in a few minutes." (And I did not purchase this recently; I purchased it well over a month ago.) It lists the app as being $9.99 when I view it, as though I hadn't bought it, but when I tap on the button as though I'm going to purchase it, Google Play asks for the standard app permissions and then shows that error. It does exactly the same thing when I try to install it from the library list of all of my apps in the Google Play app.



Error message on tablet



If I try to install it from the Google Play website, the website tells me it's already installed on my tablet, which is no longer true. It used to be installed; it is not now.



Message in Web browser



I've cleared the cache and the data from the "Google Play Store" app and the "Google Play services" app. I chatted with Google Customer Support and they had me uninstall updates to the Google Play Store and then update it again, but that made no difference. I have of course turned the tablet off and back on. The Google Play Store doesn't seem to have registered that the app was uninstalled, and I don't know how to trigger that, and I have no idea what to do about the message I'm getting in the Google Play app itself on my tablet.



Does anyone know how I can resolve this and get my old apps reinstalled? Thanks!







google-play-store installation google-apps






share|improve this question







New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question







New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question






New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 5 hours ago









Matt

312




312




New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












  • android.stackexchange.com/questions/20777/… possible duplicate
    – Bo Lawson
    4 hours ago






  • 1




    Thanks, Bo Lawson. I actually had reviewed that post before putting up this post, and the methods there did not resolve the issue. But I was able to resolve it via another approach.
    – Matt
    58 mins ago




















  • android.stackexchange.com/questions/20777/… possible duplicate
    – Bo Lawson
    4 hours ago






  • 1




    Thanks, Bo Lawson. I actually had reviewed that post before putting up this post, and the methods there did not resolve the issue. But I was able to resolve it via another approach.
    – Matt
    58 mins ago


















android.stackexchange.com/questions/20777/… possible duplicate
– Bo Lawson
4 hours ago




android.stackexchange.com/questions/20777/… possible duplicate
– Bo Lawson
4 hours ago




1




1




Thanks, Bo Lawson. I actually had reviewed that post before putting up this post, and the methods there did not resolve the issue. But I was able to resolve it via another approach.
– Matt
58 mins ago






Thanks, Bo Lawson. I actually had reviewed that post before putting up this post, and the methods there did not resolve the issue. But I was able to resolve it via another approach.
– Matt
58 mins ago












1 Answer
1






active

oldest

votes


















2














Google Support had me try a number of things that didn't help, but when they had me remove my payment methods, that seemed to do it. I had already removed and added my Google accounts from my device, which I didn't think would help because it clearly wasn't a problem specific to my device. (I had realized I also couldn't install that game or other games I'd bought to my phone, a separate device, so it wasn't device-specific.) The last thing I did was remove my payment methods and cancel a subscription in Google Play, and then I could install my apps to my tablet and phone. I'm not sure how that fixed it, but it did. It seemed to "reset" my devices with Google Play, so to speak. If anyone knows how that resolved the issue, I'd love to hear. I'm glad it worked, but I don't know why it worked.






share|improve this answer








New contributor




Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.


















    Your Answer








    StackExchange.ready(function() {
    var channelOptions = {
    tags: "".split(" "),
    id: "139"
    };
    initTagRenderer("".split(" "), "".split(" "), channelOptions);

    StackExchange.using("externalEditor", function() {
    // Have to fire editor after snippets, if snippets enabled
    if (StackExchange.settings.snippets.snippetsEnabled) {
    StackExchange.using("snippets", function() {
    createEditor();
    });
    }
    else {
    createEditor();
    }
    });

    function createEditor() {
    StackExchange.prepareEditor({
    heartbeatType: 'answer',
    autoActivateHeartbeat: false,
    convertImagesToLinks: false,
    noModals: true,
    showLowRepImageUploadWarning: true,
    reputationToPostImages: null,
    bindNavPrevention: true,
    postfix: "",
    imageUploader: {
    brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
    contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
    allowUrls: true
    },
    noCode: true, onDemand: true,
    discardSelector: ".discard-answer"
    ,immediatelyShowMarkdownHelp:true
    });


    }
    });






    Matt is a new contributor. Be nice, and check out our Code of Conduct.










    draft saved

    draft discarded


















    StackExchange.ready(
    function () {
    StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fandroid.stackexchange.com%2fquestions%2f205525%2fcant-install-apps-after-factory-reset%23new-answer', 'question_page');
    }
    );

    Post as a guest















    Required, but never shown

























    1 Answer
    1






    active

    oldest

    votes








    1 Answer
    1






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes









    2














    Google Support had me try a number of things that didn't help, but when they had me remove my payment methods, that seemed to do it. I had already removed and added my Google accounts from my device, which I didn't think would help because it clearly wasn't a problem specific to my device. (I had realized I also couldn't install that game or other games I'd bought to my phone, a separate device, so it wasn't device-specific.) The last thing I did was remove my payment methods and cancel a subscription in Google Play, and then I could install my apps to my tablet and phone. I'm not sure how that fixed it, but it did. It seemed to "reset" my devices with Google Play, so to speak. If anyone knows how that resolved the issue, I'd love to hear. I'm glad it worked, but I don't know why it worked.






    share|improve this answer








    New contributor




    Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
    Check out our Code of Conduct.























      2














      Google Support had me try a number of things that didn't help, but when they had me remove my payment methods, that seemed to do it. I had already removed and added my Google accounts from my device, which I didn't think would help because it clearly wasn't a problem specific to my device. (I had realized I also couldn't install that game or other games I'd bought to my phone, a separate device, so it wasn't device-specific.) The last thing I did was remove my payment methods and cancel a subscription in Google Play, and then I could install my apps to my tablet and phone. I'm not sure how that fixed it, but it did. It seemed to "reset" my devices with Google Play, so to speak. If anyone knows how that resolved the issue, I'd love to hear. I'm glad it worked, but I don't know why it worked.






      share|improve this answer








      New contributor




      Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.





















        2












        2








        2






        Google Support had me try a number of things that didn't help, but when they had me remove my payment methods, that seemed to do it. I had already removed and added my Google accounts from my device, which I didn't think would help because it clearly wasn't a problem specific to my device. (I had realized I also couldn't install that game or other games I'd bought to my phone, a separate device, so it wasn't device-specific.) The last thing I did was remove my payment methods and cancel a subscription in Google Play, and then I could install my apps to my tablet and phone. I'm not sure how that fixed it, but it did. It seemed to "reset" my devices with Google Play, so to speak. If anyone knows how that resolved the issue, I'd love to hear. I'm glad it worked, but I don't know why it worked.






        share|improve this answer








        New contributor




        Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.









        Google Support had me try a number of things that didn't help, but when they had me remove my payment methods, that seemed to do it. I had already removed and added my Google accounts from my device, which I didn't think would help because it clearly wasn't a problem specific to my device. (I had realized I also couldn't install that game or other games I'd bought to my phone, a separate device, so it wasn't device-specific.) The last thing I did was remove my payment methods and cancel a subscription in Google Play, and then I could install my apps to my tablet and phone. I'm not sure how that fixed it, but it did. It seemed to "reset" my devices with Google Play, so to speak. If anyone knows how that resolved the issue, I'd love to hear. I'm glad it worked, but I don't know why it worked.







        share|improve this answer








        New contributor




        Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.









        share|improve this answer



        share|improve this answer






        New contributor




        Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.









        answered 49 mins ago









        Matt

        312




        312




        New contributor




        Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.





        New contributor





        Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.






        Matt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.






















            Matt is a new contributor. Be nice, and check out our Code of Conduct.










            draft saved

            draft discarded


















            Matt is a new contributor. Be nice, and check out our Code of Conduct.













            Matt is a new contributor. Be nice, and check out our Code of Conduct.












            Matt is a new contributor. Be nice, and check out our Code of Conduct.
















            Thanks for contributing an answer to Android Enthusiasts Stack Exchange!


            • Please be sure to answer the question. Provide details and share your research!

            But avoid



            • Asking for help, clarification, or responding to other answers.

            • Making statements based on opinion; back them up with references or personal experience.


            To learn more, see our tips on writing great answers.





            Some of your past answers have not been well-received, and you're in danger of being blocked from answering.


            Please pay close attention to the following guidance:


            • Please be sure to answer the question. Provide details and share your research!

            But avoid



            • Asking for help, clarification, or responding to other answers.

            • Making statements based on opinion; back them up with references or personal experience.


            To learn more, see our tips on writing great answers.




            draft saved


            draft discarded














            StackExchange.ready(
            function () {
            StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fandroid.stackexchange.com%2fquestions%2f205525%2fcant-install-apps-after-factory-reset%23new-answer', 'question_page');
            }
            );

            Post as a guest















            Required, but never shown





















































            Required, but never shown














            Required, but never shown












            Required, but never shown







            Required, but never shown

































            Required, but never shown














            Required, but never shown












            Required, but never shown







            Required, but never shown







            Popular posts from this blog

            404 Error Contact Form 7 ajax form submitting

            How to know if a Active Directory user can login interactively

            TypeError: fit_transform() missing 1 required positional argument: 'X'